pg77's Privacy Policy — Your Information Is Safe With Us
Every piece of information you share on the pg77 platform is stored with the highest level of security. We protect your privacy through SSL encryption and strict data management practices.
This Privacy Policy ("Policy") describes how the pg77 platform collects, uses, stores, and where necessary shares your personal information with third parties. By using our services, you agree to the terms of this Policy. pg77 treats your privacy with the utmost importance and we are committed to never selling or transferring your personal information to third parties without your authorization. If you have any questions about this Policy, contact us directly at [email protected].
1. Information Collection
pg77 only collects information that is necessary to provide you with a seamless experience. We collect information in the following ways:
1.1 Information You Provide Directly
When you create an account on pg77, make a deposit or withdrawal, or contact customer support, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or other identity document
- Address and contact details
- Payment information (bKash, Nagad, Rocket, Upay or bank account number)
1.2 Automatically Collected Information
When you browse or use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Date, time and page visit history on the site
- Session data collected through cookies and similar tracking technologies
- Gaming activity, betting history and transaction records
1.3 Information Received from Third Parties
In some cases, limited information may be collected from trusted third parties for the purpose of identity verification or fraud prevention. This collection is always carried out within the scope of applicable laws and regulations.
2. Purpose of Information Use
pg77 uses your collected information only for the following legitimate purposes. Your information is never used for any purpose outside this list.
- Account Management: For your registration, login and profile administration.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer.
- Age & Identity Verification: To prevent those under 21 years of age from participating on the platform.
- Customer Support: To resolve your issues and handle complaints.
- Security & Fraud Prevention: To detect and prevent unauthorized transactions and suspicious activity.
- Responsible Gaming: To identify harmful gaming behavior and provide necessary support.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
- Service Improvement: To enhance the platform's performance, design and gaming experience.
- Marketing Communications: To send offers and promotional messages only with your explicit consent.
3. Information Sharing & Disclosure
pg77 never sells your personal information. Information may be shared with third parties only in the limited circumstances listed below, and always under appropriate protective measures:
3.1 Service Provider Partners
Trusted third-party service providers for payment gateways, identity verification services, technology infrastructure and customer support may process limited information. These providers are bound by agreement with pg77 and are required to use your information only for the specified purposes.
3.2 Legal Requirements
Information necessary to comply with court orders, government investigations or applicable legal obligations may be disclosed to the relevant authorities. Such disclosure is always in accordance with the law and limited to what is necessary.
3.3 Business Restructuring
If there is a significant change to pg77's business structure, information may be transferred under the terms of this Policy. You will be notified in advance in such a situation.
3.4 With Your Consent
Beyond the situations described above, no information is shared with third parties without your explicit consent.
4. Data Security Measures
pg77 uses industry-standard security technologies and practices to protect your information. Our key security measures are:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Encrypted Storage: Sensitive personal and financial information is stored in encrypted databases.
- Access Controls: Only authorized staff can view your information for specific, necessary purposes.
- Regular Security Audits: Routine system audits are conducted to identify potential vulnerabilities.
- Fraud Detection: Unusual transactions and login activity are monitored automatically.
- Two-Factor Verification: Additional identity verification for high-value transactions.
Please note that data transmission over the internet is not entirely risk-free. We take every reasonable measure to ensure maximum protection, but your own caution also matters — such as using a strong password and keeping your account details private.
5. Data Retention Period
pg77 retains your information for as long as it is necessary or legally required. The following guidelines govern our retention policy:
- All account and transaction information is retained while the account is active.
- Financial and identity-related information is retained for a defined period after account closure or deactivation, as required by law.
- Information used for marketing communications is deleted as soon as you withdraw your consent.
- After the required retention period, information is securely deleted or disposed of.
6. Your Rights
As a pg77 user, you have the following rights regarding your personal information. To exercise these rights, email [email protected] or contact us directly via 24/7 live chat.
6.1 Right of Access
You may request a copy of the information we hold about you.
6.2 Right to Rectification
If there is any inaccuracy or incompleteness in your information, you may request a correction.
6.3 Right to Erasure
In certain circumstances you may request that your information be deleted, however information required to meet legal obligations may be retained.
6.4 Right to Object to Processing
You may object at any time to your information being processed for marketing purposes.
6.5 Right to Data Portability
You may request your provided information in a structured, machine-readable format.
6.6 Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw that consent at any time — this will not affect the lawfulness of prior processing.
7. Cookie Policy
The pg77 platform uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.
7.1 Essential Cookies
These cookies are necessary for the platform's core functionality, such as maintaining login sessions and ensuring security. They cannot be disabled.
7.2 Functional Cookies
These cookies are used to remember your preferences and settings, improving your experience on return visits.
7.3 Analytics Cookies
These cookies are used to analyze platform usage statistics for service improvement. Information collected through them is kept anonymous.
You can control cookies through your browser settings, however disabling some cookies may limit platform functionality.
8. International Data Transfers
pg77's servers and service providers may be located in various countries. Your information may be transmitted to and processed on these servers. Where information is transferred outside Bangladesh, we ensure it will be protected at the destination to the standards of this Policy and that applicable legal requirements are met.
9. Privacy of Minors
pg77 is for users aged 21 and above only. We do not intentionally collect any information from minors. If we receive evidence that a minor's information has been collected, we will immediately close that account and take steps to delete the associated information. If you become aware that a minor is using our platform, please notify us at [email protected].
10. Policy Changes
pg77 may update this Privacy Policy from time to time. For significant changes, you will be notified in advance by email or through the platform. Continued use of the platform after changes are made will be considered your acceptance of the updated Policy. We therefore recommend checking this page regularly.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please contact our data protection team:
- Email: [email protected]
- Live Chat: Available directly on the site 24/7
- Language: Support is available in both Bengali and English
We make every effort to resolve each request as quickly as possible. Your privacy matters greatly to us and pg77 is always here for you.
Enjoy the pg77 experience safely
Your information is secure. Log in now and enjoy a safe gaming experience.
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